At IPTV Hot, we are committed to providing our customers with the best IPTV streaming experience. We understand that circumstances may arise where you need to request a refund. Please review our Refund Policy below for more details on how we handle refund requests.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all new subscriptions. If you’re not satisfied with our service, you can request a full refund within 7 days of your initial payment. This guarantee applies only to the first subscription purchase made on your account.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- You must request a refund within 7 days of your first payment.
- Your account should not have exceeded 3 hours of usage or been accessed excessively.
- You must provide a valid reason for the refund request.
Refund requests are processed at the sole discretion of IPTV Hot.
3. How to Request a Refund
To request a refund, please contact us via email at [email protected]. Be sure to include the following details in your email:
- Your account information (email address or username).
- The reason for your refund request.
- Any relevant screenshots or details related to your issue.
Once we receive your refund request, we will process it within 3-5 business days.
4. Refund Process
If your refund request is approved, we will issue the refund to the original payment method used for the purchase. Please note that processing times may vary depending on the payment provider.
5. Exceptions
Our 7-day money-back guarantee does not apply in the following cases:
- If your subscription was purchased after the 7-day refund window has passed.
- If you have violated our Terms of Use or engaged in fraudulent activity.
- If your refund request is deemed excessive or if the service has been used extensively.
6. No Refunds After 7 Days
After the 7-day refund window has passed, no refunds will be issued. However, you can still cancel your subscription at any time to stop further charges.
7. Changes to the Refund Policy
IPTV Hot reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated. Please review this policy periodically.
8. Contact Us
If you have any questions or need further assistance with a refund, please contact our customer support team at:
IPTV Hot
Email: [email protected]